Smart Industries Tech Support

Smart Industries' Tech Support Team has a combined 33 years of experience specifically with games produced and sold by Smart. Whether you have questions on Smart games or run into problems on location, our techs can help.


On this page, we have compiled information such as diagrams, tips and tricks, and step-by-step instructions which should answer some of the most frequently asked questions our Tech Support Team receives.


CALL TECH SUPPORT:

1-800-553-2442 ext 19


E-MAIL TECH SUPPORT:

CLICK HERE


Toy Chest ® Cranes


Your game will probably look like one
of those pictured here.


RESOURCES


Toy Chest ® Static Issues:
- for units purchased before 2/28/06


Toy ChestToy ChestToy Chest

Prize TimeTM Cranes


Your game will probably look like one
of those pictured here.


RESOURCES


1st and 2nd Gen Dip Switches


3rd-5th Gen Dip Switches


Replacing Photo Eye Sensors


Motors and Coils


Prize TimePrize TimePrize Time

Feed Big BerthaTM


Your game will probably look like the one pictured here.


RESOURCES


Dip Switches


Audits / Test Mode


Wiring Diagram


Feed Big Bertha

Smart Ticket CenterTM


Your game will probably look like one
of those pictured here.


RESOURCES


Text Editor


Ticket Counting Problems


Timeline of Updates


Smart Ticket CenterSmart Ticket Center

Cotton Candy FactoryTM


Your game will probably look like the one pictured here.


RESOURCES


66 IndicatorCotton Candy Stick Fix


Cooling Fan OperationDehumidifier Problems


Heater ReplacementVend Arm Pusher BrokenSugar Dispensing Problems


Order more Cotton Candy Sticks through our Parts DepartmentError Code 18


PDFs: Error 03Error 04Error 09Error 12Error 14Error 16Error 17Error 19Error 20


VIDEOS (right-click, choose "Save As" to save these to your computer):
Error 04-05-06Error 08Error 09Error 11-12Error 15Error 16Error 20




Cotton Candy Factory